About the Role
Job Title: Customer Service Representative
Responsibilities:
Manage large amounts of incoming calls and emails.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Skills/Qualifications:
High school diploma or equivalent; college degree preferred.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Patience in dealing with confused or irate customers.
Experience with financial transactions and payment processing.
Requirements
Education:
High School Diploma or equivalent. Some companies may prefer a Bachelor's Degree in Business, Communications, or a related field.
Experience:
Previous experience in a customer service role is typically preferred. The length of experience required may vary depending on the company.
Skills:
Excellent communication skills: Customer Service Representatives need to be able to communicate effectively with customers, including explaining complex information in a clear and simple way.
Problem-solving skills: Ability to handle customer complaints and resolve issues in a timely and satisfactory manner.
Computer literacy: Familiarity with using customer relationship management (CRM) software and other standard office software like Microsoft Office. Basic data entry and typing skills are also important.
Listening skills: It's important to understand the needs and concerns of the customer, which requires good listening skills.
Patience: Dealing with frustrated or upset customers requires a lot of patience and understanding.
Other Requirements:
Some companies may require Customer Service Representatives to work in shifts, as customer service may need to be provided outside of typical business hours.
In a role like this, language skills can also be very valuable. Being bilingual or multilingual can be a significant asset in customer service.
If you possess the necessary qualifications and meet the specified criteria, we kindly request that you meticulously prepare and submit your comprehensive curriculum vitae (CV) along with the relevant supporting documents to the designated email address provided. In the event you require any further assistance or have additional inquiries, please do not hesitate to contact us using the provided telephone number.
The submission package should include the following items:
- A well-structured and detailed Curriculum Vitae, highlighting your educational background, professional experience, skills, and any relevant certifications.
- Valid and authenticated educational credentials, such as degrees, diplomas, and transcripts, demonstrating your academic achievements and qualifications.
- Two letters of recommendation from reputable individuals who can provide valuable insights into your character, work ethic, and abilities. These letters should ideally be written on official letterhead and signed by the recommenders.
- Work samples, if applicable, showcasing your portfolio, projects, or any other relevant work that demonstrates your skills and expertise in the desired field.
Upon ensuring that all the specified requirements are met and the application package is complete, we kindly request that you transmit it to the designated email address. Alternatively, you may choose to contact us directly using the provided phone number for further guidance and support throughout the application process.
Furthermore, we extend a warm invitation for you to visit our office in person to discuss your application further. To facilitate a smooth interaction, it is highly advisable to schedule an appointment in advance.
Our office is conveniently located at:
10060 Jasper Ave, Tower 1, Suite 2020
Edmonton, AB T5J 3R8
For any additional inquiries or clarifications, please feel free to reach out to us via phone at
+1 780-665-4994 or through email at info@esesalon.com.
We sincerely appreciate your interest in joining our team and look forward to reviewing your application.